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Terms & Conditions

Last updated: August 2026

These Terms & Conditions apply to cleaning services provided by Rental Refresh Ltd. By confirming a booking, you agree to these terms.

Services and Quotes

We provide End of Tenancy, Airbnb and Office Cleaning. Quotes are based on the information you provide, including the property size, condition and services required. Please provide accurate details. Additional work, parking, congestion, access or other charges will be discussed and agreed before being added.

Booking and Payment

A £50 booking fee is required to secure your date and is deducted from the total price. Your booking is confirmed once the fee has been received and confirmation issued.

The remaining balance is payable on the day of cleaning, before our team leaves, unless agreed otherwise in advance.

Access and Customer Responsibilities

You must provide access to the property at the agreed time and ensure that electricity and hot water are available where required. Areas, cupboards and appliances included in the service should be accessible and ready for cleaning.

Please tell us in advance about any hazards, access restrictions, fragile or valuable items, damaged surfaces, specialist materials or product restrictions. Delays or inability to access the property may result in additional charges or rescheduling.

What is Included

The service covers the areas and tasks listed in your quotation. Oven cleaning, fridge/freezer cleaning, balcony cleaning, deep carpet cleaning, external window cleaning and other additional areas are not included unless specifically agreed.

Standard floor cleaning includes vacuuming where appropriate. Deep carpet cleaning is charged separately.

We provide the cleaning products and equipment unless otherwise agreed.

 

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If you are unhappy with an area included in the agreed service, please contact us as soon as possible with details and photographs where appropriate.

Where we agree that further cleaning is reasonably required, we will arrange a re-clean within 24–48 hours where availability allows. This applies only to areas included in the original booking.

Cleaning results may be limited by staining, mould, limescale, damage, deterioration or the condition of a surface.


 

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Please contact us as soon as possible if you need to cancel or reschedule. For short-notice cancellations or changes, the £50 booking fee may be retained to cover time reserved and costs incurred. Any applicable charges will be explained to you.

Nothing in these terms affects your legal rights under UK consumer law.

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We take reasonable care while working. We are not responsible for pre-existing damage, normal wear and tear, or damage caused by defective, unstable or deteriorated items or surfaces.

If you believe damage has occurred as a direct result of our work, please contact us promptly so we can investigate. Nothing in these terms excludes or limits liability where doing so would be unlawful.
 

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The terms applying to your booking are those in effect when your booking is confirmed. These Terms & Conditions are governed by the laws of England and Wales.
 

Contact

Rental Refresh Ltd
London, United Kingdom
Email: info@rentalrefreshltd.co.uk
Website: www.rentalrefreshltd.co.uk

Re-clean Policy

Cancellations and Rescheduling

Damage and Liability

Changes and Governing Law

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