When you contact us, request a quote or book a cleaning service, we may collect information including:

• Your name

• Email address

• Telephone number

• Property address and postcode

• Details about the property and cleaning service required

• Preferred cleaning date and time

• Information you provide through our website, email, telephone or messaging services

We only collect information that is necessary to respond to enquiries, provide quotations, manage bookings and deliver our services.

How We Use Your Information

We may use your information to:

• Respond to enquiries and provide quotations

• Arrange and manage cleaning bookings

• Contact you regarding your booking

• Process and record payments

• Provide invoices and receipts

• Handle questions, feedback or complaints

• Improve our services

• Meet our legal and accounting obligations

Sharing Your Information

We do not sell or rent your personal information.

We may share relevant information with members of our cleaning team where necessary to complete your booking.

We may also use trusted third-party service providers to help us operate our business, such as website, payment, accounting or communication providers. Information will only be shared where reasonably necessary.

We may disclose information where required by law.

How We Protect Your Information

We take reasonable steps to keep personal information secure and prevent unauthorised access, loss, misuse or disclosure.

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected and to meet any legal, tax or accounting requirements.

Cookies

Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the website and improve the user experience.

Where required, you will be given the opportunity to manage your cookie preferences.

Your Rights

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your information in certain circumstances

• Restrict or object to certain uses of your information

• Request a copy of certain information you have provided to us

• Withdraw consent where we rely on consent

To exercise your rights, please contact Rental Refresh Ltd using the contact details provided on our website.

You also have the right to raise a concern with the UK Information Commissioner's Office (ICO).

Changes to This Privacy Policy

We may update this Privacy Policy when necessary. Any updated version will be published on this page with the revised date.

Contact Us

For questions about this Privacy Policy or how we handle your personal information, please contact:

Rental Refresh Ltd
London, United Kingdom
Email: info@rentalrefreshltd.co.uk
Website: www.rentalrefreshltd.co.uk